How can we help?

5 minutes free — to make sure your rental's working.

£3 for the first 30 minutes.

£1 for every 30 minutes after that.

£28 cap — at that point the charger is yours to keep as a portable power bank.

Returned it to a Cheeky station within 7 days? You get a £15 refund.

First — check the duration of your rental against our pricing (5 mins free, £3 first 30, £1 per 30 after, £28 cap). You'll find the exact times on your receipt in the app under Account → Rentals.

If the numbers still don't add up, send us a ticket below with your account email and the rental in question. We'll look into it within one working day, and refund any overcharge to your original payment method (usually 3–5 working days to land).

For returns within 7 days — if you took a charger home (and were charged £28), bring it back to any Cheeky station and email hello@cheekycharging.com with your account email. We'll refund £15 within 5 working days.

For incorrect charges — send a ticket below. If we agree there's been an overcharge, the refund lands on your original payment method within 3–5 working days.

For faulty chargers — return the unit, raise a ticket, and we'll refund the rental in full.

Don't panic. After roughly an hour with the charger, you've been charged the £28 maximum and the unit is yours to keep — it'll work as a regular power bank for as long as you've got it.

If you'd like the £15 refund:

1. Return the charger to any Cheeky station within 7 days. Find your nearest in the app.
2. Email hello@cheekycharging.com with your account email and the station you returned it to.
3. The £15 lands on your original payment method within 5 working days.

If the station didn't release a charger, the payment was only pending — it'll automatically bounce back to your account within 2–3 working days, and you won't actually be charged.

If you don't see the payment return after 3 working days, send us a ticket below with the transaction reference (from your bank statement or the app) and we'll get it sorted.

Sorry about that — sometimes a unit's battery has run flat or a cable has worn out.

First step: return the charger to any Cheeky station and try a different one from the same station or another nearby. You won't be charged a second time within the same rental window.

Then: send us a ticket below with the station name and (if you can) the unit number on the side of the charger. We'll refund the rental in full and flag the unit for our maintenance team.

Try these in order:

1. Force-quit and re-open the app.
2. Log out and back in (Account → Settings → Log out).
3. Update the app from the App Store or Google Play — we ship updates regularly.
4. If you're outside the UK, check the app supports your region.

Still stuck? Send a ticket below with your phone model, operating system version, and what happens when you try the action (screenshot helps).

Get in touch as quickly as you can — the sooner we contact the venue, the better the chances. Include the station name (you'll find it in the app under your rental history) and what you left.

We can't guarantee recovery, but we'll always try.

Currently across London with more cities rolling out — open the app to see live availability near you. Want us in your local? Tell us at hello@cheekycharging.com.

Every Cheeky charger has three cables built in — USB-C, Lightning, and micro-USB — so it works with iPhones, Android phones, and most other devices.

Yes. Any Cheeky station, any time. Find your nearest one in the app.

We don't store card details — Apple Pay and Google Pay tokenise your payment so the card number never touches our systems. For card payments processed via our hardware, we use industry-standard PCI-DSS compliant providers.

Open the app → Account → Settings → Delete account. Or send a ticket below and we'll do it for you within one working day. Under UK GDPR you have the right to have your data removed at any time.